Responsible Gaming at jg99 — Play Smart, Stay in Control

jg99 operates a strict 18+ policy. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any game or betting activity on the jg99 platform. This policy applies to all players accessing jg99 from Bangladesh and any other jurisdiction.

Age verification is a mandatory step in the jg99 registration and KYC process. Before a player's account is fully activated and before any withdrawal can be processed, jg99's compliance team reviews submitted identity documents to confirm that the account holder is at least 18 years of age. Acceptable documents include a valid National Identity Card (NID), passport, or driving licence showing date of birth.

If jg99 has reasonable grounds to suspect that an account is being used by or on behalf of a minor, we reserve the right to immediately suspend the account, freeze any funds, and conduct a thorough identity review. If a minor is confirmed to have used the account, the account will be permanently closed, all deposits will be returned to the verified funding source, and any winnings will be forfeited.

We take the protection of young people seriously. If you are aware of a minor attempting to use the jg99 platform, please report it immediately to [email protected].

For the vast majority of players, gambling at jg99 is an enjoyable leisure activity — a way to follow cricket, try new slot games, or experience the excitement of live casino action. However, gambling can become problematic for a minority of players, and jg99 is committed to helping anyone who may be struggling.

Problem gambling occurs when gambling behaviour begins to cause negative consequences in a person's life — financially, socially, emotionally, or professionally. It is not a character flaw or a sign of weakness. It is a recognised condition that can affect anyone, regardless of income, education, or background. Understanding the difference between recreational gambling and problematic gambling is the first step toward staying in control.

Healthy, responsible gambling typically has the following characteristics:

• You gamble with money you can genuinely afford to lose — it is budgeted entertainment spending, not rent, food, or savings.
• You set time limits before you start and stick to them.
• You treat losses as the cost of entertainment rather than a debt to chase.
• You are able to walk away when you reach your limit, even if you are losing.
• Gambling does not interfere with your work, family responsibilities, or social relationships.
• You gamble for fun, not to cope with stress, boredom, anxiety, or depression.

If any of the statements above feel difficult to relate to, it may be worth taking a moment to review the warning signs in the next section and consider using jg99's responsible gaming tools.

The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or someone close to you, we strongly encourage you to use jg99's self-help tools or contact our support team immediately.

One of the most effective responsible gaming tools available at jg99 is the ability to set your own deposit and spending limits. These limits give you direct control over how much money can enter your account in a given time period, preventing impulsive overspending before it occurs.

Reducing an existing limit takes effect immediately. Increasing a limit requires a mandatory waiting period (as noted in the table above) to prevent impulsive decisions made during a losing streak or heightened emotional state. This delay is a deliberate friction mechanism designed to protect you.

To set or adjust your limits, log in to your jg99 account, navigate to the Responsible Gaming section of your account settings, and select the limit type you wish to configure. If you encounter any difficulty, our support team at [email protected] can apply limits on your behalf — typically within one hour of your request.

Sometimes a player simply needs a break — from a bad run of results, from a stressful period in life, or just to re-evaluate how much time and money they are spending on the platform. jg99's time-out feature provides a fast, effective way to step away from the platform for a defined period without the permanence of a full self-exclusion.

During an active time-out at jg99, the following restrictions apply:

• Your account is suspended — you cannot log in, place bets, or access the games lobby.
• All promotional and marketing emails from jg99 are paused for the duration.
• Any pending withdrawals will continue to be processed normally so you retain access to your funds at the end of the period.
• The time-out cannot be reversed or shortened once activated. You must wait for the full period to expire before regaining access.

Available time-out durations at jg99 include 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks. To activate a time-out, contact the support team at [email protected] with the subject line "Time-Out Request" and specify your preferred duration. The tool will be applied to your account within one hour.

A time-out is the right tool if you want a temporary break and are confident you can return to responsible play afterwards. If you are concerned that your gambling behaviour is more deeply problematic, we recommend considering a self-exclusion instead — see Section 6 below.

Self-exclusion is jg99's most comprehensive responsible gaming tool. It is designed for players who recognise that their gambling has become a serious problem and who need a firm, enforced barrier between themselves and the platform. Unlike a time-out, self-exclusion periods are longer, and the minimum exclusion length is six months.

When a self-exclusion is active at jg99, the following measures are in place:

• Your account is permanently suspended for the duration of the exclusion period. Login is blocked at the account level.
• All marketing communications — promotional emails, bonus notifications, and SMS messages — are stopped immediately and remain stopped even after the exclusion ends, unless you actively opt back in.
• jg99 will make reasonable efforts to ensure you cannot create a new account during your exclusion period. If you attempt to register a new account while under self-exclusion, it will be closed and any deposits returned.
• Your account balance at the time of self-exclusion will be returned to your verified payment method (bKash, Nagad, or bank account) within the standard withdrawal processing window.

jg99 is committed to ensuring that children and young people cannot access the platform. Beyond our own age verification controls, we encourage parents and guardians in Bangladesh to take additional steps to prevent minors from accessing gambling websites, particularly on shared devices.

Practical steps parents and guardians can take include:

• Use parental control software: Install reputable parental control applications on shared computers, smartphones, and tablets. These tools allow you to block specific websites or categories of content, including online gambling platforms.
• Secure your devices: Use PIN codes, passwords, or biometric locks on all devices to prevent children from accessing them without supervision. Do not save gambling-related passwords in shared browsers.
• Monitor browser history: Periodically review the browsing history on shared devices to check for visits to gambling websites.
• Talk openly with children: Have age-appropriate conversations with children about the risks of gambling. Explain that gambling is strictly for adults and that online platforms require identity verification for this reason.
• Log out after every session: Always log out of your jg99 account when you finish a session, especially on shared or mobile devices. Do not select "Remember Me" on shared devices.

If you discover that a minor has accessed the jg99 platform using your account or by creating their own account, notify us immediately at [email protected]. We will investigate promptly and take all necessary steps to close any underage account and return any deposits.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Seeking help is a sign of strength, and the sooner you act, the easier it is to regain control. jg99's support team is available 24 hours a day, seven days a week, and will treat your situation with complete confidentiality and without judgment.

There are several ways to get support:

• Contact jg99 directly: Email [email protected] with the subject "Responsible Gaming Help". Our team will respond within one to two hours and can immediately apply any responsible gaming tool you need — deposit limit, time-out, or self-exclusion — while also providing guidance on next steps.
• Talk to someone you trust: Sharing your concerns with a trusted family member or close friend can be a significant first step. Having someone who knows about your situation provides accountability and emotional support.
• Seek professional counselling: In Bangladesh, mental health and behavioural counselling services are available through government hospitals, private clinics, and NGO-operated support centres in Dhaka, Chittagong, Sylhet, and other major cities. A qualified counsellor can provide structured support for compulsive behaviour patterns.

Remember that gambling companies, including jg99, profit from players who gamble — and that makes it genuinely important to us that our players gamble within their means. A player who stays in control is a player who keeps enjoying the platform. We have no interest in retaining players who are suffering. If you are struggling, tell us. We will help.