Privacy Policy — jg99 Data Protection Commitment

When you interact with the jg99 platform — whether during registration, account use, payment processing, or customer support — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with us. Below is a comprehensive breakdown of what we collect and why.

jg99 does not collect sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance. We do not collect information about racial or ethnic origin, religious beliefs, political opinions, or health data, except where a player voluntarily discloses a gambling-related health concern when requesting self-exclusion assistance — in which case that disclosure is handled under strict confidentiality protocols.

Information collected from minors is not intentionally processed by jg99. If we discover that a person under 18 has provided personal data to our platform, we will delete all associated data immediately and close the account in accordance with our Terms & Conditions.

jg99 processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. The following sets out each processing purpose and the legal basis on which we rely:

• Account creation and management: We process identity and contact data to create and maintain your player account, ensure a single account per player, and communicate essential account information to you. Legal basis: performance of contract.
• Payment processing: Financial data and identity data are used to process deposits and withdrawals through your selected MFS provider (bKash, Nagad, Rocket, Upay) or bank. Legal basis: performance of contract.
• Identity verification and KYC: Document data is processed to verify your identity, confirm your age (18+), and comply with our anti-money laundering (AML) obligations. Legal basis: legal obligation and legitimate interest.
• Fraud prevention and security: Technical data and usage data are analysed to detect unusual account activity, prevent unauthorised access, and identify patterns consistent with fraud, collusion, or bonus abuse. Legal basis: legitimate interest.
• Responsible gaming compliance: Usage data and account history are monitored to identify indicators of problem gambling and to provide appropriate intervention tools such as deposit limits, time-outs, and self-exclusion. Legal basis: legal obligation and legitimate interest.
• Customer support: Communications data is used to resolve queries, disputes, and complaints submitted to jg99 support. Legal basis: performance of contract.
• Platform improvement and analytics: Aggregated and anonymised usage data is used to understand how players interact with the jg99 platform, identify areas for improvement, and optimise game and page performance. Legal basis: legitimate interest.
• Direct marketing (with consent only): Where you have opted in to receive promotional communications, we may use your contact data to send you information about offers, bonuses, and new features at jg99. You may opt out at any time by contacting [email protected]. Legal basis: consent.

jg99 does not engage in automated decision-making that produces significant legal effects based solely on profiling. Where automated systems flag an account for review (for example, in our fraud detection process), a human compliance officer reviews the case before any account action is taken.

jg99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal information is shared with external parties only in the specific, controlled circumstances described below.

• Payment service providers: When you make a deposit or request a withdrawal, jg99 shares the minimum necessary transaction data with the relevant MFS provider (bKash, Nagad, Rocket, Upay) or bank to complete the payment. These providers are bound by their own data protection obligations and may not use your data for any other purpose.
• Identity verification services: During KYC, jg99 may use third-party document verification tools to validate your NID. These tools process your document data under strict contractual data protection agreements with jg99.
• Game technology providers: Game studios and live casino providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session data required to operate their games on the jg99 platform. These providers do not receive your full identity data.
• Analytics service providers: jg99 uses privacy-respecting analytics tools to measure platform performance. Only aggregated, non-personally-identifiable data is shared with these providers.
• Legal and regulatory authorities: jg99 will disclose personal data to law enforcement agencies, financial intelligence units, or other relevant authorities where required by law, court order, or legitimate regulatory request. We do not disclose more data than is legally required in any such situation.
• Fraud prevention networks: Where an account is suspected of engaging in fraud, money laundering, or serious bonus abuse, relevant identifiers may be shared with industry-level fraud prevention networks to protect the integrity of online gaming.

All third parties with whom jg99 shares personal data are required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to return or delete the data upon completion of the relevant processing task. jg99 does not authorise any third party to use your personal data for their own independent commercial purposes.

jg99 uses cookies and similar tracking technologies (such as browser local storage and session identifiers) to operate the platform, remember your preferences, maintain your login session, and gather analytics data that helps us improve the platform experience.

The following categories of cookies are used on the jg99 platform:

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive warnings before a cookie is stored. Please note that disabling strictly necessary or fraud-prevention cookies may impair your ability to log in or use certain features of the jg99 platform, as these are integral to platform security and session management.

jg99 does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. Our cookie use is limited to what is genuinely necessary for operating a secure, functional gaming platform.

jg99 applies a layered set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we operate to industry-recognised standards and continuously review our security posture.

The key security measures in place at jg99 include:

• Transport encryption: All data transmitted between your device and the jg99 platform is protected by SSL/TLS encryption (minimum TLS 1.2). Connections over unencrypted HTTP are automatically redirected to HTTPS.
• Database security: Player records, transaction logs, and KYC documents are stored in access-controlled, encrypted databases. Database access is restricted to authorised personnel on a strict need-to-know basis.
• Password security: Account passwords are stored using a strong one-way cryptographic hashing algorithm with salting. jg99 staff cannot view your plain-text password at any time.
• OTP authentication: One-time password (OTP) verification via your registered mobile number is available for account login and withdrawal confirmation, adding a second layer of identity verification beyond your password.
• Intrusion detection: jg99's infrastructure is monitored around the clock for signs of unauthorised access, unusual traffic patterns, or potential data breaches. Security incidents trigger immediate internal escalation procedures.
• Staff training and access control: Employees with access to personal data receive data protection training. Access to personal data systems is granted on a role-by-role basis and reviewed periodically.
• Third-party security audits: jg99 engages independent technical reviewers to periodically assess the security of its platform and infrastructure. Critical findings are remediated as a priority.

In the event of a data breach that is likely to result in a significant risk to players, jg99 will notify affected players by email without undue delay. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the measures jg99 has taken or proposes to take in response.

As a player on the jg99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact the jg99 data support team at [email protected] with the subject line "Privacy Rights Request". We will respond within ten (10) business days of receiving a valid request.

jg99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The table below sets out the standard retention periods that apply to the main categories of personal data held on the jg99 platform.

When a retention period expires and there is no legal basis for continued storage, jg99 will securely delete or irreversibly anonymise the relevant data. Anonymised datasets from which individual players cannot be identified may be retained beyond these periods for aggregate analytics purposes.

Players who request account closure should be aware that while jg99 will disable access to their account immediately, the underlying data will be retained for the periods specified above to comply with our legal obligations. This does not affect any right to erasure that may apply to specific data categories not subject to legal retention requirements.

jg99 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will display a notice on the jg99 platform and update the "Last Updated" date at the top of this document. For significant changes that affect how we process your data, we will attempt to notify you directly via your registered email address.

Your continued use of the jg99 platform following notification of a Privacy Policy update constitutes acceptance of the revised policy. If you disagree with any update, you have the right to close your account and request deletion of your data where legally permissible, in accordance with Clause 6 of this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jg99 handles your personal data, please contact our support team using the details below. We are committed to addressing your privacy concerns promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy queries: "Privacy Policy Enquiry"
• Response time: Within 10 business days for privacy rights requests; within 1–2 hours for general support queries (Bangladesh Standard Time, UTC+6, 24/7)
• Platform: https://jg99.bio